Terms & Conditions

PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING -BY PURCHASING FROM ATELIER BY TARTELIERE YOU THEREBY AGREE TO OUR POLICY BELOW.

We reserve the right to refuse service to anyone for any reason at any time.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Returns

Due to the fresh and perishable nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed immediately upon delivery in order to investigate. Images of defective or incorrect items will be required.

Cancellations

Customers can cancel orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations. All cancellations are converted as store credit, unless they occur less than 48 hrs before delivery date, in which case, they are forfeited.

For larger bespoke orders / catering, we do not offer any refunds for cancellations, we do allow date changes if we are told well in advance (30+ days) and have the availability. If an event needs to be cancelled due to Covid-19 related issues, the above still applies. Once a booking has been moved, we are unable to move it again and if cancelled no refund will be given.

All rescheduled events will take place as agreed on the settled quotation. We do not accept any events with less than 1 month notice.

Order Changes

Customers can amend orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process any order changes.

Date Holding

Due to the high number of enquiries for bespoke grazing displays, we are unable to hold dates. We do not accept any events with less than 1 month notice.

FOOD/PRODUCTS

Seasonal Produce & Supplier Availability

As our produce is sourced weekly and garnishes can be seasonal they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be slight changes season to season. We may also face supplier issues at times, and so cannot guarantee each and every product, such as figs, edible flowers and honeycomb. We will always use an alternative or use more of another product to compensate. Please refer to our menus on the website as a guide to what you can expect.

Food Handling

All products received but not consumed immediately must be refrigerated. We recommend to consume all products within 12 hrs. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 2 hours, to comply with food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. Atelier by Tarteliere will not be held responsible for any adverse reactions to our food consumed after this time.

Dietary Requirements & Allergies

Please be aware that we cannot accommodate special allergy requests due to high risk of contamination. If you or your guests/clients have a severe allergy please beware that we cannot guarantee if a product is completely free of traces of the main 16 allergens listed below:

  • Celery
  • Cereals containing gluten (including
  • Wheat, rye, barley and oats)
  • Crustaceans
  • Eggs
  • Fish
  • Lupin
  • Milk
  • Molluscs
  • Mustard
  • Tree nuts (including almonds,
  • Hazelnuts, walnuts, brazil nuts, Cashews,
  • Pecans, pistachios and macadamia nuts)
  • Peanuts
  • Sesame seeds
  • Soybeans
  • Sulphur dioxide and sulphites

Atelier by Tarteliere are not responsible for any adverse reactions to our food as we do not cater to any allergies or dietary requirements or intolerances.

DELIVERY

Please find our delivery policy here.

SOCIAL MEDIA

Unless our clients/customers explicitly ask us not to use images taken at their event, we reserve the right to use them on our social media platforms.

RIGHT OF USE & POLICY UPDATES / CHANGES

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

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