TERMS AND CONDITIONS
PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING -BY PURCHASING FROM ATELIER BY TARTELIERE YOU THEREBY AGREE TO OUR POLICY BELOW.
We reserve the right to refuse service to anyone for any reason at any time.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
Prices for our products are subject to change without notice.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Information
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
If any information is missing, inaccurate or requires additional information, we reserve the right to place orders on hold indefinitely until the information requested is provided.
Atelier by Tarteliere will not contact gift recipients for their delivery address or any additional information.
Returns / Refunds
Due to the fresh and perishable nature of our produce, returns of perishable goods cannot be accepted.
Should there be an incorrect or faulty item in your delivery we must be informed immediately upon delivery in order to investigate.
Images of defective or incorrect items will be required.
Returns are subject to approval after which a credit note (valid 3 months) will be issued. Atelier by Tarteliere does not currently offer any refunds.
Cancellations
Customers can cancel orders within a 2 hour ‘grace period’ after booking. A credit note (valid 3 months) will be issued. Atelier by Tarteliere does not currently offer any refunds.
Beyond this, we are unable to process cancellations.
All cancellations beyond the ‘grace period’ are considered forfeited.
For larger bespoke orders / catering, we do not offer any refunds for cancellations, however we do allow date changes if we are told well in advance (30+ days) and have the availability.
Once a booking has been moved, we are unable to move it again and if cancelled no refund will be given.
All rescheduled events will take place as agreed on the settled quotation. We do not accept any events with less than 1 month notice.
Store Credit
Clients with cancellations and returns may avail to the value of their order in store credit at our discretion.
Store credit is generated by an Atelier by Tarteliere team member with the original order number used as sole reference to confirm store credit.
All store credit is valid for 3 months after issuing date after which it will be forfeited. Store credit can only be availed through WhatsApp / email orders via the same client name and contact number – and re-booking is dependent on our availability and discretion.
Store credit is not available for the following dates :
December | 23rd | 24th | 25th | 30th | 31st
January | 1st – 5th
August | 5th – 20th | Annual Summer Break (TBC)
Eid-Al-Ahda & Eid-Al-Fitr dates (TBC)
Order Changes
We are unable to guarantee any order changes post payment such as:
– Order date
– Location
– Item change
– Item addition / subtraction
– Delivery timings
– Item preference
Date Holding
Due to the high number of enquiries and limited availabilities we are unable to hold dates. Payments are the only form of confirmation for either events or orders.
FOOD/PRODUCTS
Seasonal Produce & Supplier Availability
Seasonal Produce & Supplier Availability
As our produce is sourced weekly and garnishes can be seasonal they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be slight changes season to season.
We may also face supplier issues at times, and so cannot guarantee each and every product, such as figs, edible flowers and honeycomb. We will always use an alternative or use more of another product to compensate. Please refer to our menus on the website as a guide to what you can expect.
Food Handling
All products received but not consumed immediately must be refrigerated.
We recommend to consume all products within 24 hrs.
It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 2 hours, to comply with food standards.
By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time.
Atelier by Tarteliere will not be held responsible for any adverse reactions to our food consumed after this time.
Dietary Requirements & Allergies
Please be aware that does not cater to guests with allergies / intolerances as our Atelier is not an allergen-free environment.
If you or your guests/clients have a severe allergy please beware that we cannot guarantee if a product is completely free of traces of the main 16 allergens listed below:
* Celery
* Cereals containing gluten (including : Wheat, rye, barley and oats)
* Eggs
* Lupin
* Milk
* Fish
* Mollusks
* Crustaceans
* Tree nuts (including almonds, Hazelnuts, walnuts, brazil nuts, Cashews, Pecans, pistachios and macadamia nuts)
* Peanuts
* Mustard
* Sesame seeds
* Soybeans
* Sulphur dioxide and sulphites
Atelier by Tarteliere is not responsible for any adverse reactions as we do not cater / recommend our products to any guests with any allergies / dietary requirements / intolerances.
DELIVERY
Please find our delivery policy here.
SOCIAL MEDIA
We reserve the right to use images taken at our events on our social media platforms. Any person featured in after mentioned pictures is accidental – Atelier by Tarteliere is not responsible for guests / staff / etc featured in our pictures.
RIGHT OF USE & POLICY UPDATES / CHANGES
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
