Delivery Policy

Please read all delivery terms and conditions before booking – by purchasing from Atelier by Tarteliere you thereby agree to our delivery policy below

How do you deliver?

Atelier by Tarteliere provides free home delivery on purchases 300 AED and above across all cities in Dubai excluding some remote / non-service areas. We charge a 25 AED delivery fee on purchases below 300 AED.

 

Where do you Deliver?

We deliver most areas within Dubai. Please use our delivery area in the checkout to see if we deliver you. If you are outside of our delivery zone contact us on WhatsApp and we will do our best to help you!

 

When do you Deliver?

Delivery is available every day apart from Boxing Day (26th December) & New Year Day (1st January). Our daily delivery times are between 10am – 2pm.

 

How much is delivery?

We charge 25 Dhs in delivery costs for orders under 300 Dhs. If your area is not covered or you are located in another emirate, please contact us.

 

How does delivery work?

At checkout we offer one standard delivery window (between 10:00 – 2:00 pm). We are unable to offer specific delivery time requests, but will of course let you know if there are any extended delays. Please be aware that if delivery is a little earlier than you need in the day, most products are the perfect size to pop into the fridge until ready to serve

We use reliable delivery services who will deliver the products to you, but we are not in control of external factors such as traffic and travel diversions. We aim to meet delivery times but during exceptionally busy periods deliveries may take a little longer. Occasionally in case of force majeure events, will mean that these delivery times may need to be extended.

 

Do I need to be in to accept my delivery?

Yes, the customer needs to be readily available to receive the product.

 

What is your policy if there is no one to receive the order?

Delivery will be attempted by the service. Failing that, the order will be left at your doorstep/reception/conciergerie/safe place. Fresh food products cannot be sent back to our Atelier.

Atelier by Tarteliere is not responsible for the product once left at a doorstep/reception/conciergerie/safe place.

 

What if my order is a gift?

The above still applies.

Brands & Corporates (10+ group delivery)

ALL OF THE ABOVE STILL APPLIES, APART FROM COSTS AND THE BELOW:

Atelier by Tarteliere does not handle deliveries of group/bulk orders. We are more than happy to use your preferred delivery service or recommend our own delivery service to you but we prefer the client to handle delivery logistics.

We can make an exception and organise the collection of products from our Atelier, and communicate the delivery addresses to a preferred delivery provider.

In these cases, the delivery company is a separate entity from Atelier by Tarteliere and the responsibility of the (often fragile) products ends with Atelier by Tarteliere from the collection point. Atelier by Tarteliere do not charge clients for tracking, logistic enquiries or resolving delivery issues during and after delivery period.

For any problems related to shipping and lost/stolen/missed/damaged deliveries, Atelier by Tarteliere can provide clients with delivery service contact details. Once our products leave our Atelier if any issues or problems occur, it’s the clients responsibility to resolve directly with the delivery service.

Atelier by Tarteliere cannot accept liability for products spoiled due to missed deliveries. This also includes missed deliveries for customers who have ordered delivery to their place of work or other, but have not stayed long enough to accept the deliveries that have been attempted in the evenings. Customers should be present for deliveries and acceptance of the order.

Atelier by Tarteliere are more than happy to provide replacements for any product, which are chargeable.

The deadline for delivery addresses submission to Atelier by Tarteliere is strictly 7 days before we start making the product. If we receive addresses outside of this window, agreed deliveries are not guaranteed.

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