FAQ
All of your most frequently asked questions...answered
Right here on the online boutique for delicious platters & bites.
We accept online payments via credit / debit card.. If you’re ordering via WhatsApp or Instagram, we will send you a payment link for card payments, or alternatively bank transfer payments upon request.
Pickups are available upon requests. Please contact us for more information on this.
We cover most of Dubai. You can find our delivery areas on the checkout page. If you don’t see your area, WhatsApp us to see if we can help.
Please do not place an order under the wrong delivery district. If your order is placed for an area that is not covered by our delivery team, your order will be postponed until you provided us with an alternative address we could deliver or arrange for a pickup.
If neither options are suitable, your order total will be converted to store credit (valid 3 months from issue date).
Deliveries in Dubai are done by areas from 11am-3pm. Timings may be extend during weekends & busy seasons.
We cannot provide more specific delivery timings at the moment.
If you are not consuming the platter immediately, then yes. Refrigerate and consume within 24 hrs for freshness.
Everything comes ready to serve – all you’ll have to do is unpack and place on your table of choice.
Our cheese selection comes from farmhouses and artisanal cheese-makers, mostly European.
We include a mix of gourmet crackers from our favourite artisanal suppliers. Our cracker selection may change from time to time.
All our Charcuterie is 100 % Halal certified
While we may be able to omit items containing possible allergens ahead of time and upon request, there is a risk of cross-contamination.
Our food is not prepared in an allergen-free environment. Anyone with a food allergy should refrain from consuming our products.
While we’re happy to remove anything you may not like, we don’t currently customize our platters.
Please contact us as soon as possible, we understand that life may get in the way :).
We will try to help with a postponement at a later date (depending on our availability) alternatively we will offer to issue store credit (valid 3 months)
We don’t offer corporate rates; however we are happy to explore competitive pricing on larger orders.
